Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and Replybase ("Replybase", "we", "us"). By creating an account, signing in with Google, or otherwise using the Replybase platform, widgets, APIs, and related services (the "Service"), you agree to these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business.

If you do not agree to these Terms, do not use the Service.

Replybase lets small businesses create an AI assistant trained on their own content (uploaded documents, FAQs, and pages) and embed it as a chat widget on their website. The assistant answers customer questions using the knowledge you provide and the business contact details you configure.

We may update, add, or remove features at any time. We will make reasonable efforts to notify you of material changes that affect how you use the Service.

You may create an account using email and password or by signing in with Google OAuth. When you sign in with Google, we request only the minimum scopes needed to authenticate you and create your account:

• Your basic profile information (name and profile picture) to personalize your account.
• Your primary email address to identify your account and send essential service notices.

We do notrequest access to your Gmail, Google Drive, contacts, calendar, or any other Google user data. We use Google sign-in solely for authentication. Replybase's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

You are responsible for keeping your credentials secure and for all activity under your account.

You retain ownership of the documents, text, images, and other materials you upload ("Your Content"). You grant Replybase a limited license to store, process, index, and transform Your Content (including converting it into vector embeddings) solely to operate the Service and power your assistant's responses.

You are responsible for having the rights to upload Your Content and for ensuring it does not infringe third-party rights or violate any law.

You agree not to use the Service to:

• Upload unlawful, infringing, deceptive, or harmful content.
• Impersonate others or misrepresent your affiliation with any person or business.
• Attempt to reverse engineer, disrupt, or gain unauthorized access to the Service.
• Use the assistant to generate spam, harassment, or content that violates applicable law.

The assistant generates responses automatically using AI models and the knowledge you provide. Responses may be inaccurate, incomplete, or out of date. Replybase does not guarantee the accuracy of any AI output, and AI responses do not constitute professional advice.

You are responsible for reviewing how your assistant is configured and for any responses it gives to your customers. We recommend supervising the assistant and providing accurate, up-to-date knowledge sources.

Paid plans are billed in advance on a recurring basis. Fees are non-refundable except where required by law or expressly stated on our pricing page. You can cancel at any time; cancellation takes effect at the end of the current billing period.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms or use the Service in a way that risks harm to Replybase or others. Upon termination, your right to use the Service ends and we may delete Your Content in accordance with our Privacy Policy.

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Replybase is not liable for indirect, incidental, or consequential damages, and our total liability is limited to the amount you paid for the Service in the twelve months before the claim.

We may update these Terms from time to time. Material changes will be communicated through the Service or by email. Questions about these Terms? Contact us at legal@replybase.dev.